43 min listen
Ep. 20: Making customers royally happy
Ep. 20: Making customers royally happy
ratings:
Length:
53 minutes
Released:
Oct 2, 2014
Format:
Podcast episode
Description
Horst Schulze, CEO of Capella Hotel Group and one of the founders of Ritz-Carlton, reflects on what it takes to set a high bar for service (7:34), engage employees (16:02) and earn customers' enduring loyalty (38:31).
Released:
Oct 2, 2014
Format:
Podcast episode
Titles in the series (100)
Ep. 2: Beyond scores at Herman Miller: Michael Ramirez and Pam Carpenter of Herman Miller discuss the company's approach to customer loyalty. by Customer Confidential: Untold Stories of Earned Growth