In today’s leadership spark, I chat with Horst Schulze, Former CEO of The Ritz-Carlton Hotel Company. We delved into his journey in the hotel industry, from a 14-year-old busboy to a pivotal figure at Ritz Carlton. Schulze reflects on the industry's evolution, transitioning from intuition-driven decisions to a structured approach. He critiques the modern overdependence on technology in hiring, suggesting it often overlooks the best candidates.  Emphasizing leadership over mere management, Horst underscores the need for genuine human connection, purpose, and clear communication in businesses. He touches on corporate social responsibility, noting that while it's more vocalized today, its essence isn't new. Our conversation highlights the scarcity of true leaders in today's corporate landscape. __________________ Start your day with the world’s top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/