22 min listen
Extending Lean Thinking Beyond the Factory at MillerKnoll: a Conversation with Jennifer Trask and Brittney Heatherington
Extending Lean Thinking Beyond the Factory at MillerKnoll: a Conversation with Jennifer Trask and Brittney Heatherington
ratings:
Length:
45 minutes
Released:
Feb 6, 2024
Format:
Podcast episode
Description
In this episode of the WLEI Podcast, our guests are Jennifer Trask and Brittney Heatherington from MillerKnoll. Trask is the Director of the MillerKnoll Performance System (HMPS) for business processes and dealer network, while Heatherington is a continuous improvement coach for the dealer network.
In our discussion, we explore:
MillerKnoll’s methodical approach to people development.
How MillerKnoll has built a culture of operational excellence throughout its value stream from its factories to its dealers.
How MillerKnoll successfully engages dealers in problem-solving by coaching at the gemba.
The importance of approaching problems situationally versus applying a fixed solution.
In our discussion, we explore:
MillerKnoll’s methodical approach to people development.
How MillerKnoll has built a culture of operational excellence throughout its value stream from its factories to its dealers.
How MillerKnoll successfully engages dealers in problem-solving by coaching at the gemba.
The importance of approaching problems situationally versus applying a fixed solution.
Released:
Feb 6, 2024
Format:
Podcast episode
Titles in the series (71)
Shook & Womack discuss the creation of the books Learning to See and Managing to Learn: 20 years ago the book Learning to See was published, bringing with it the concept of Value Stream Mapping. Now 20 years later the book is still a best seller and Value Stream Mapping is the cornerstone of lean thinking. Jim Womack, the publisher of the b... by WLEI - Lean Enterprise Institute's Podcast