48 min listen
BONUS EPISODE: Stuart Taylor, VP, Business Insights and Analytics, Kum & Go
BONUS EPISODE: Stuart Taylor, VP, Business Insights and Analytics, Kum & Go
ratings:
Length:
23 minutes
Released:
Nov 25, 2022
Format:
Podcast episode
Description
We are excited to release the second of two bonus episodes recorded live at the MarketDial podcast studio during the National Association of Convenience Stores (NACS) conference.Our guest is Stuart Taylor VP, Business Insights and Analytics at Kum & Go, one of the most successful convenience stores in the industry, operating over 400 stores. We delve into how leveraging customer data and insight helps inform the company's growth strategy and transformation. It's a Master class for any retailer in any sector on how to use data science and testing to win, grow and create loyal customers. About StuartDevelop creative analytical solutions and applications to answer complex business questions and drive real market outcomes. Rapid and effective adoption of novel analytical approaches and technologies where relevant to the need at hand. Comfortable across data types and in driving integrated solutions from disparate data sources. Cross-functional team leadership success rooted in alignment with strategic objectives and analytical vision, and illumination of individual team member roles in achieving the vision. If we think about today's needs to drive in-market success and differentiation through applied business analytics, there are two foundational data science pillars of math and technology. I unapologetically bring the third pillar in being able to surface the right questions, bring them in a meaningful way to the technical scientists, and deliver accessible, meaningful solutions to the end user. I succeed through leading complex cross-functional teams toward integrated, meaningful solutions. About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his website. The expanded and revised edition of his bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a Forbes senior contributor and on Twitter and LinkedIn. You can also check out his speaker "sizzle" reel here.Michael LeBlanc is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career. Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast, The Voice of Retail, plus Global E-Commerce Tech Talks , The Food Professor with Dr. Sylvain Charlebois and now in its second season, Conversations with CommerceNext! You can learn more about Michael here or on LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue, his YouTube BBQ cooking channel!
Released:
Nov 25, 2022
Format:
Podcast episode
Titles in the series (100)
The Customer is the Channel with guest Rob Mills, EVP, Chief Technology, Digital Commerce and Strategy Officer at Tractor Supply Company: “Silos belong on farms.” - Bob Thacker, former, Sears VP Marketing We're moving on to the 3rd of the "8 Essentials of Remarkable Retail": Harmonized, which revolves around the idea that we must drop our channel-centric thinking, processes and metrics, embrace the blur that is shopping today and see the customer as the channel. "Harmonized" retail moves us beyond omni-channel. It's not about being everywhere--or simply providing a seamless experience--we have to show up in remarkable ways in those moments that matter the customer journey. When we not only resolve discordant notes, but focus on "amplifying the wow" in our customer's experience, we can orchestrate an intensely relevant and memorable set of outcomes. With our special guest, Rob Mills, part of the senior leadership team at Tractor Supply Co. we talk about the success Tractor has had d by Remarkable Retail