30 min listen
Generative AI and the Next Wave of Retail Disruption with Carrie Tharp, VP Strategic Industries at Google Cloud
Generative AI and the Next Wave of Retail Disruption with Carrie Tharp, VP Strategic Industries at Google Cloud
ratings:
Length:
44 minutes
Released:
Jan 16, 2024
Format:
Podcast episode
Description
We're back with Season 8 and kick it off with one of the industry's leading thought leaders--Carrie Tharp, VP Strategic Industries at Google Cloud. With her past experience in senior leadership at Fossil Group, Neiman Marcus, and Travelocity, and current board roles at the National Retail Federation, Vera Bradley, and Rue Gilt Groupe, Carrie brings tremendous perspective on where retail is headed and the challenges and opportunities brands face.In a wide ranging discussion we delve into the current state of cloud technology, where generative AI is headed (including the results of Google's new industry survey), and how retailers can accelerate their pace of transformation--including tips on how to deploy "test and learn" strategies. We also discuss specific use cases, including a recently launched partnership with Victoria's Secret to close the digital divide, expand conversational commerce, and a whole lot more.Before we dive into our typical opening segment we engage in a bit of humble-bragging sharing our own news that the pod won the top "Retail Voice" award at this year's VIP Awards show.We also announce some special pre-order bonuses for Steve's forthcomign book (see below).Then we jump into our hot takes on the week in retail news, including whether the holiday season delivered the goods or not. Then its on to good news as Lululemon, Abercrombie & Fitch, and American Eagle take their sales guidance up. We follow it with bad news, however, as "new department store" concept Showfield's shuts down and competitor Neighborhood Goods retrenches. We can't miss the opportunity to talk about the success of the ludicrously capacious Stanley Quencher. We wrap up with the shocking news that physical retail is still not dead. Presented by Celonis.My new book--"Leaders Leap: Transforming Your Company at the Speed of Disruption"--will be released March 12th. And for a limited time pre-order it at Amazon, Barnes & Noble, Bookshop,org, or any other retailer worldwide, and get some very special FREE bonuses.Buy 1 Copy and receive:- An exclusive PDF book excerpt- An invitation to a private pre-launch virtual event.Buy 5 Copies and receive:- All the above, plus access to a small group virtual Q&A session.Buy 25 copies or more and receive:- All the above, plus a private one-on-one 20 minute Zoom consulting or executive leadership coaching session with me.Simply email your receipt to leadersleap@sageberryconsullting.com and we will handle the rest! About CarrieInnovative Chief Digital Officer/Chief Marketing Officer with experience driving growth and business transformation in retail, consumer products and eCommerce based businesses. Creating data driven, customer centric strategies that drive growth through new customer experiences, digital innovation, and business model expansion. Currently focused on evolving retail capabilities for the new digital age - dedicated to building teams and experiences to serve customers in new and compelling ways.About UsSteve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in March 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..Steve will be back on stage at Shoptalk in Las Vegas and we've got a special offer for our podcast listeners to save an additional 10% on registration. Retailer & Brands use Code: RBREMAR225 by going here.General Attendee: use code: GAREMAR360 here.Don't forget to join Steve's new Linked Group for his new book.Michael LeBlanc is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of h
Released:
Jan 16, 2024
Format:
Podcast episode
Titles in the series (100)
This One Goes to 11: "Great brands don't chase customers; customers chase great brands." - Gary Friedman, CEO Restoration Hardware We are on to #7 ("Memorable") in Steve's 8 Essentials of Remarkable Retail framework. Being Memorable is critical to not simply offering a slightly better version of mediocre and competing relentlessly on discounts. Done right, it is the key to long-term growth, profits and customer loyalty. In unpacking this essential we discuss how to own the "real estate of the mind," and what we mean when we talk about "experience" as something other than the latest bright shiny object. Drawing on key take-aways from Steve's book we define the six characteristics of memorable and discuss case studies that illustrate the various ways leading retailers are implementing memorable strategies including mega-brands like RH, Nordstrom, Nebraska Furniture Mart and Amazon, along with "special not big" retailers such as Franklin BBQ and Blue Star Donuts. by Remarkable Retail