48 min listen
Next Level Digital with Ryan den Rooijen, Chief Ecommerce Officer, Chalhoub Group
Next Level Digital with Ryan den Rooijen, Chief Ecommerce Officer, Chalhoub Group
ratings:
Length:
44 minutes
Released:
May 2, 2023
Format:
Podcast episode
Description
Joining us for another great episode recorded at the Wizeline remote podcast studio/beach cabana at Mandalay Bay during Shoptalk 2023 is Ryan den Rooijen, Chief Ecommerce Officer for Chaloub Group, the largest retail operator in the Middle East and leading partner for the world's iconic luxury brands.In a wide ranging conversation on all things retail, Ryan shares his deep knowledge and keen insights on how omni-channel retailing and e-commerce have evolved and, most importantly, where's it is all headed. We also learn about his key Shoptalk take-aways, the importance of customer journeys (not customer journey) mapping, the state of digital maturity, and why "seamless" shopping is now table stakes. We also discuss our mutual disdain for "phygital" and a whole lot more!But as usual we kick-off with a fast-paced review of the week in retail news, including a fast-paced unpacking of Amazon earnings and what's next for Bed, Bath & Beyond now that they've filed for Chapter 11. Then we share our love for Target and the roll-out of curbside returns and LL Bean's social media break. We conclude with LVMH's blockbuster earnings and remarkable market valuation. About Ryan den Rooijen is the Chief Ecommerce Officer of the Chalhoub Group, the leading luxury retailer in the Middle East. He manages teams including trade, product, growth, operations, and analytics. His organisation is focused on creating great customer experiences, whatever the platform.Prior to his current role, Ryan held the position of Chief Data Officer of the Chalhoub Group. In this role he worked to infuse data and analytics into every element of the organisation, ensuring we always keep the customer at heart. He previously worked as Dyson’s Director of Data, and before that at Google, where he led the development of the global sales analyst curriculum.Ryan completed an MSc in Social Science of the Internet at the University of Oxford. DataIQ repeatedly named him one of the most influential people in data-driven business. His work focuses on unlocking organisations’ potential using data and digital, beyond the buzzwords.When he is not in the office, Ryan enjoys long-distance running and being a hands-on dad.About UsSteve Dennis is an advisor, keynote speaker and author on strategic growth and business innovation. You can learn more about Steve on his website. The expanded and revised edition of his bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption is now available at Amazon or just about anywhere else books are sold. Steve regularly shares his insights in his role as a Forbes senior contributor and on Twitter and LinkedIn. You can also check out his speaker "sizzle" reel here.Michael LeBlanc is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career. Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast, The Voice of Retail, plus Global eCommerce Leaders podcast, and The Food Professor with Dr. Sylvain Charlebois. You can learn more about Michael here or on LinkedIn. Be sure and check out Michael's latest venture for fun and influencer riches - Last Request Barbecue, his YouTube BBQ cooking channel!
Released:
May 2, 2023
Format:
Podcast episode
Titles in the series (100)
The End of Scarcity with best-selling author Seth Godin: In this episode we talk about the end of scarcity that previously characterized much of retail's evolution. As we entered the 21st century, some 98% of all retail was done in brick & mortar locations where access, product choice and the information about what product and services would best meet our needs--and the price we should pay-- was highly constrained. Now e-commerce and the ubiquity of smart devices has created an anytime, anywhere, anyway landscape and a world of abundant choice, where even very good is no longer good enough. Then we interview with the one and only Seth Godin, best selling author of 19 books, 7,000 blog posts, fellow podcaster…marketing legend. Seth implores retailers to ask themselves one key question in the age of COVID: “Would they miss you if you were gone.” We also get a preview of Seth's forthcoming book The Practice. by Remarkable Retail