49 min listen
Cutting Through the Retail Technology Clutter with Brendan Witcher, VP & Principal Analyst, Forrester
Cutting Through the Retail Technology Clutter with Brendan Witcher, VP & Principal Analyst, Forrester
ratings:
Length:
41 minutes
Released:
Nov 14, 2023
Format:
Podcast episode
Description
We welcome Brendan Witcher, Forrestor's VP & Principal Analyst back to the pod to get his always insightful and provocative perspectives on retailer's priorities for 2024. He helps us separate the real from the imagined with a preview of his upcoming report on where retailers are placing their bets for the future. We start with his takes on what makes the "Hype" list, as well as what should be on most retailer's radar screens. Then it's on to the top ten priorities, including hot areas in omni-channel fulfillment, personalization, AI, and guided selling. As usual we start with our perspectives on the most important news of the week, including WeWork's bankruptcy and how worried we should be about the contagion effect from an ever shakier office market. Then it's on to positive news as Walmart stock hits an all time high on the heels of its big store investment plans. We shift to dissecting earnings from some of the OG's of disruptive DTC as Warby Parker, ThredUp, and TheRealReal report. We concluded with news of Overstock.com's rebranding to Beyond as they also show their CEO the door.**********************************We've been nominated for the Top Retail Voice Award and can use your help. It's easy to vote for us.1. Go to https://lnkd.in/g5bGMey52. Register to vote3. Vote for the Remarkable Retail podcast in The Retail Voice Award category.Brendan's First Podcast Appearance (April 2021)Remembering BlueStar’s Steve CuntzWe welcome Brendan Witcher, Forrestor's VP & Principal Analyst back to the pod to get his always insightful and provocative perspectives on retailer's priorities for 2024. He helps us separate the real from the imagined with a preview of his upcoming report on where retailers are placing their bets for the future. We start with his takes on what makes the "Hype" list, as well as what should be on most retailer's radar screens. Then it's on to the top ten priorities, including hot areas in omni-channel fulfillment, personalization, AI, and guided selling. As usual we start with our perspectives on the most important news of the week, including WeWork's bankruptcy and how worried we should be about the contagion effect from an ever shakier office market. Then it's on to positive news as Walmart stock hits an all time high on the heels of its big store investment plans. We shift to dissecting earnings from some of the OG's of disruptive DTC as Warby Parker, ThredUp, and TheRealReal report. We concluded with news of Overstock.com's rebranding to Beyond as they also show their CEO the door.**********************************We've been nominated for the Top Retail Voice Award and can use your help. It's easy to vote for us.1. Go to https://lnkd.in/g5bGMey52. Register to vote3. Vote for the Remarkable Retail podcast in The Retail Voice Award category. Brendan's First Podcast Appearance (April 2021)About BrendanAs VP and Principal Analyst for Forrester Research, Brendan is a leading expert on consumer behavior, market developments, and tech trends in commerce. Considered a notable authority on strategies for achieving digital excellence, he often keynotes industry events and is sought after frequently for commentary by media outlets such as Bloomberg, CNBC, Marketplace, NPR, PBS, The Economist, Time, and The Wall Street Journal.About UsSteve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the forthcoming Leaders Leap: Transforming Your Company at the Speed of Disruption , which will be published in March 2024 and is now available for pre-order at book retailers everywhere. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..Michael LeBlanc is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of
Released:
Nov 14, 2023
Format:
Podcast episode
Titles in the series (100)
The Ticking Time Bomb of eCommerce Returns: Product returns have always been part of the retail equation--and an often high cost of doing business. But over the years, free and easy returns have become a new basis of competition. As e-commerce typically brings with it return and product exchange rates 3-5 times as high as those in brick & mortar stores, the growing penetration of online shopping can create more speed bumps in the customer experience, increasing costs for retailers and real ecological challenges. by Remarkable Retail