40 min listen
Ep. 133: Bain's Jason Barro | The Roadmap to Leadership
Ep. 133: Bain's Jason Barro | The Roadmap to Leadership
ratings:
Length:
39 minutes
Released:
May 23, 2018
Format:
Podcast episode
Description
When companies set out to dramatically improve their customer experience, they have many decisions to make—where to invest, which markets to go after, which touchpoints to enhance. And there are usually many opinions to consider for each choice. In this episode, Rob Markey talks to Bain Partner Jason Barro about how companies can use a roadmap to leadership to set priorities and find clarity as they work toward customer centricity.
Released:
May 23, 2018
Format:
Podcast episode
Titles in the series (100)
Ep. 7: Loyalty and the problem with pasta on a plane: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, continue their discussion of NPS and loyalty with Rob Markey. by Customer Confidential: Untold Stories of Earned Growth