36 min listen
How to Execute a 90-Day Plan to Improve Customer Experience in a B2B2C Retail Organization
How to Execute a 90-Day Plan to Improve Customer Experience in a B2B2C Retail Organization
ratings:
Length:
49 minutes
Released:
Oct 18, 2019
Format:
Podcast episode
Description
In today's episode, I chat with Curt Balara, Chief Customer Officer at Bel Brands about his role as a leader for a B2B2C company. As CCO, Curt has a holistic leadership position over the sales and customer department, focusing on earning the right to organic, sustainable growth. Curt and I chat about how essential it is for the consumer packaged goods industry to become more customer-centric. He shares tactics and strategies that impact his approach to customer experience both internally and externally.
Released:
Oct 18, 2019
Format:
Podcast episode
Titles in the series (100)
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