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    Best of the Podcast: Implementing CX at a Global Organization with Amanda Sachs of Microsoft

    Best of the Podcast: Implementing CX at a Global Organization with Amanda Sachs of Microsoft

    FromThe Chief Customer Officer Human Duct Tape Show

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    Best of the Podcast: Implementing CX at a Global Organization with Amanda Sachs of Microsoft

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    52 minutes
    Released:
    Dec 14, 2018
    Format:
    Podcast episode

    Description

    I'm closing out the year by replaying some of my most popular episodes from 2018. Today's episode, which many of you seemed to enjoy, features Amanda Sachs, General Manager, Customer & Partner Experience at Microsoft. This is such a multi-faceted interview because CX for Microsoft involves numerous partners and employees that span the world, so not only do we discuss CX at a local level, but we talk about how to make an impact with teams that operate in different cultures and speak different languages.
    Released:
    Dec 14, 2018
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.