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Unite the Silos and Create an Internal Shared Vision When Implementing a CX Transformation
Unite the Silos and Create an Internal Shared Vision When Implementing a CX Transformation
ratings:
Length:
44 minutes
Released:
Dec 6, 2018
Format:
Podcast episode
Description
In today’s episode, I chat with Alvin Stokes, Senior VP of Customer Experience at Cable & Wireless Communications (C&W), and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. C&W is a full-service communications and entertainment provider, operating in the Caribbean and Latin America, and Alvin manages the consumer service delivery workforce across 17 Caribbean markets. Get show notes at customerbliss.com/cb130.
Released:
Dec 6, 2018
Format:
Podcast episode
Titles in the series (100)
How Audi United Their Digital & Dealership Experiences, With Mark Ramsey - CB005: Enabling the car buying experience that customers crave. by The Chief Customer Officer Human Duct Tape Show