I’m sharing excerpts from previous interviews with two experienced C-Suite leaders who successfully implemented very tactical steps with a focus on uniting the C-Suite and understanding their needs to advance their CX work. You’ll hear from Brian Lilie, CCO and Head of Technology at Equinix, the world's largest IBX data center & colocation provider, and Isabella Lau, CCO and CMO at Manulife, a Canadian multinational insurance company and financial services provider.