57 min listen
Ep. 99: What's in a Scale? Rob Markey Answers Listeners' Questions
Ep. 99: What's in a Scale? Rob Markey Answers Listeners' Questions
ratings:
Length:
13 minutes
Released:
Dec 15, 2016
Format:
Podcast episode
Description
Why does the Net Promoter scale go from zero to 10? Why is passive not the same as neutral? Rob Markey answers these questions and others in this episode. Recommended reading: The Benefits of a Competitive Benchmark Net Promoter Score Creating a Reliable Metric
Released:
Dec 15, 2016
Format:
Podcast episode
Titles in the series (100)
Ep. 6: Smiling until customers smile back: Linda Verba of TD Bank and Brian Andrews, formerly of Intuit, examine the NPS experience at those companies. by Customer Confidential: Untold Stories of Earned Growth