38 min listen
Ep. 65: Shorts - The economics of loyalty
Ep. 65: Shorts - The economics of loyalty
ratings:
Length:
3 minutes
Released:
Dec 22, 2015
Format:
Podcast episode
Description
Unless you know how much more valuable your top customers are, you are flying blind. It's impossible to know how much to invest in efforts to create and retain more of these customers. In this Net Promoter System Podcast short, Rob Markey explains how companies use the Net Promoter System to understand the needs of their most valuable customers.
Released:
Dec 22, 2015
Format:
Podcast episode
Titles in the series (100)
Ep. 60: At DonorsChoose, supplying transparency and integrity: Founder Charles Best and CMO Katie Bisbee of DonorsChoose discuss how their nonprofit gives schoolchildren the supplies they need and donors the transparency they want. by Customer Confidential: Untold Stories of Earned Growth