34 min listen
Ep. 72: Shorts - Developing a Root Cause Capability
Ep. 72: Shorts - Developing a Root Cause Capability
ratings:
Length:
3 minutes
Released:
Mar 17, 2016
Format:
Podcast episode
Description
Customers can explain what's bothering them or what they like about a company. But they don't always know the full story behind their own feelings. Rob Markey discusses the importance of digging deeper into customer feedback in this Net Promoter System Podcast short.
Released:
Mar 17, 2016
Format:
Podcast episode
Titles in the series (100)
Ep. 10: A better, simpler measure: Richard Watts talks about the adoption and evolution of the Net Promoter System at Progressive. by Customer Confidential: Untold Stories of Earned Growth