41 min listen
Ep. 67: Shorts - From feedback to action
Ep. 67: Shorts - From feedback to action
ratings:
Length:
3 minutes
Released:
Jan 22, 2016
Format:
Podcast episode
Description
Customer feedback is pointless if a company doesn't use it to improve the customer experience. To create loyalty, Net Promoter System companies use this input to address individual customers' concerns and inform systemic improvements, explains Rob Markey in this Net Promoter System Podcast short.
Released:
Jan 22, 2016
Format:
Podcast episode
Titles in the series (100)
Ep. 14: Breaking down the "invisible fence": Tony Ezell, vice president of global market research at Eli Lilly & Co., talks about the company's efforts to provide a better customer experience. by Customer Confidential: Untold Stories of Earned Growth