41 min listen
Ep. 95: Rob Markey Answers Listeners' Net Promoter System Questions
Ep. 95: Rob Markey Answers Listeners' Net Promoter System Questions
ratings:
Length:
20 minutes
Released:
Nov 10, 2016
Format:
Podcast episode
Description
The Net Promoter Score is a simple measure, but building a process and culture that results in deep customer relationships can be very complex. In this episode, Rob Markey answers listeners' questions on everything from competitive benchmarks to best practices for following up with customers. Do you have a question for Rob? Feel free to tweet your question to @rgmarkey on Twitter or write it in the comments field on any post on the Net Promoter System blog.
Released:
Nov 10, 2016
Format:
Podcast episode
Titles in the series (100)
Ep. 14: Breaking down the "invisible fence": Tony Ezell, vice president of global market research at Eli Lilly & Co., talks about the company's efforts to provide a better customer experience. by Customer Confidential: Untold Stories of Earned Growth