48 min listen
Ep. 71: Shorts - The Keys to Effective Learning
Ep. 71: Shorts - The Keys to Effective Learning
ratings:
Length:
3 minutes
Released:
Mar 10, 2016
Format:
Podcast episode
Description
Customer feedback has traditionally been used to evaluate performance, not necessarily improve it. The Net Promoter System, however, seeks to empower employees by teaching them the skills they need to generate loyalty and enthusiasm among customers. Rob Markey explains how in this Net Promoter System Podcast short.
Released:
Mar 10, 2016
Format:
Podcast episode
Titles in the series (100)
Ep. 9: Imagining the future of feedback: Borge Hald, founder and CEO of Medallia, describes his vision of the future of customer feedback. by Customer Confidential: Untold Stories of Earned Growth