43 min listen
Ep. 42: Answering the call for culture change at a telecom giant
Ep. 42: Answering the call for culture change at a telecom giant
ratings:
Length:
39 minutes
Released:
Jun 11, 2015
Format:
Podcast episode
Description
Telecom executive John Dwyer discusses the benefits of the Net Promoter System's outer loop process (13:45), the company's approach to delighting mobile customers (16:10) and its strategies for supporting frontline employees (27:09).
Released:
Jun 11, 2015
Format:
Podcast episode
Titles in the series (100)
Ep. 2: Beyond scores at Herman Miller: Michael Ramirez and Pam Carpenter of Herman Miller discuss the company's approach to customer loyalty. by Customer Confidential: Untold Stories of Earned Growth