Statistics show that 28% of a salesperson’s time is spent selling. Does this figure surprise you? We tend to spend a lot of time on the administrative side of the business, such as data entry. Tiffani Bova, Growth Evangelist at Salesforce in her newest book argues that the fastest way to get customers to love your brand is to get employees to love their jobs. How do we improve employee experience?   Tiffani and Mark discuss how managers could best spend time on mentoring and coaching to minimize burnout, and the use of tech to save time and simplify.    Find  The Experience Mindset  by Tiffani Bova here.