Everand Logo

Welcome to Everand!

  • Discover this podcast and so much more

    Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

    4 Steps to Assessing the CX Work That Needs to Be Done at a Young Company

    4 Steps to Assessing the CX Work That Needs to Be Done at a Young Company

    FromThe Chief Customer Officer Human Duct Tape Show

    Start listeningView podcast show

    4 Steps to Assessing the CX Work That Needs to Be Done at a Young Company

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    42 minutes
    Released:
    Jun 28, 2019
    Format:
    Podcast episode

    Description

    As a CCO at a young company, how do you assess the work that needs to be done to begin the CX transformation? In today’s episode, we’re revisiting conversations with two CCOs who have implemented CX programs from the ground up: Chelsie Rae Lee of SnackNation and Allison Pickens of Gainsight. Both women became CCOs of their companies during a time where no formal CX work had been instituted.  
    Released:
    Jun 28, 2019
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.