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    Earning the Right to Customer Experience Transformation at a Telecommunications Company with Patricia Pedhom Nono

    Earning the Right to Customer Experience Transformation at a Telecommunications Company with Patricia Pedhom Nono

    FromThe Chief Customer Officer Human Duct Tape Show

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    Earning the Right to Customer Experience Transformation at a Telecommunications Company with Patricia Pedhom Nono

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    55 minutes
    Released:
    May 2, 2018
    Format:
    Podcast episode

    Description

    Are you experiencing some challenges from your C-Suite regarding the implementation of a customer experience transformation? In today's episode, I talk to Patricia Pedhom Nono, General Manager, Customer Service & Customer Experience at MTN Cameroon, one of the biggest telecommunications company in Africa. As the company's first CCO, Patricia shares a detailed account of how she proved the value of customer-first strategic thinking and planning to a skeptical C-Suite. Get show notes at customerbliss.com/cb101.
    Released:
    May 2, 2018
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.