27 min listen
7 Customer & Employee Experience Tactics to Implement at the Start
7 Customer & Employee Experience Tactics to Implement at the Start
ratings:
Length:
38 minutes
Released:
Jul 19, 2019
Format:
Podcast episode
Description
In today’s episode, we take a look at how Lucy Norris, Executive Vice President, Chief Customer Success Officer at Genesys and Daniel Coullet, Senior Vice President of Customer Success and Experience at PTC, handled the first year in their role. Both CX leaders represent tech companies but share advice that can be relevant to CX leaders in other industries.
Released:
Jul 19, 2019
Format:
Podcast episode
Titles in the series (100)
How Audi United Their Digital & Dealership Experiences, With Mark Ramsey - CB005: Enabling the car buying experience that customers crave. by The Chief Customer Officer Human Duct Tape Show