33 min listen
5 Innovative Strategies for Empowering Employee Training and Development
FromThe Digital Adoption Show | Upskilling the Future Digital Workforce
5 Innovative Strategies for Empowering Employee Training and Development
FromThe Digital Adoption Show | Upskilling the Future Digital Workforce
ratings:
Length:
36 minutes
Released:
Dec 14, 2023
Format:
Podcast episode
Description
The podcast episode features Charles Jennings, a renowned figure in learning and development (L&D), discussing crucial shifts from a learning-centered approach to one focused on performance and Claire Doody, a seasoned professional in learning and development (L&D) and founder of Work in Motion. Jennings emphasizes the separation between learning and working, highlighting the misconceptions surrounding training versus actual learning within job tasks. Charles challenges the conventional understanding that formal learning environments alone facilitate expertise, emphasizing that true mastery arises from experience, practice, reflection, and problem-solving during work. Claire highlighted a prevalent issue in L&D: the misconception that training alone can solve complex organizational challenges. Jennings contrasts "learning from working" with the traditional "learning to work" model, stressing that most impactful learning occurs during task completion rather than in structured educational settings. He elucidates this with examples from everyday experiences, childhood endeavors like riding a bicycle, or professional challenges in team projects. Jennings also draws parallels from elite sports, emphasizing the significance of learning by doing, stating that experts are crafted through extensive practice and learning from exemplary performers.Moreover, he outlines a new model, 702010, advocating a shift in L&D's approach. He illustrates this transformation with a case study involving Hilti, a construction company, where they addressed high turnover rates among sales managers. The emphasis shifted from mere competency-based training to a performance-centric approach, reducing the time for new sales managers to become productive from 18 months to 3-6 months. Jennings highlights the need for L&D to move beyond traditional learning paradigms and focus on supporting employees during their actual work, enabling performance rather than just learning.Then, Jennings calls for a profound shift in mindset within L&D, urging professionals to transition from being mere order takers to becoming performance enablers and value creators within organizations.The conversation continued with Charles discussing the transformation of learning methods into performance metrics focused on business outputs. He emphasized the need to align learning metrics with senior business leaders' concerns, such as customer satisfaction, problem resolution rates, and sales pipeline strength. He stressed that learning metrics should not be the endpoint but should be tied to broader business outcomes.The discussion then shifted to Claire Doody, a seasoned professional in learning and development (L&D) and founder of Work in Motion. Claire highlighted a prevalent issue in L&D: the misconception that training alone can solve complex organizational challenges. She emphasized the necessity of a holistic approach, considering factors beyond training, like technology, flawed processes, leadership behavior, and cultural aspects.In the post-COVID era, Claire stressed the role of technology in humanizing learning experiences. She acknowledged that well-designed tech-enabled learning can enhance inclusivity, sustainability, and flexibility, citing examples where technology bridged gaps in organizational adoption, urging the need for effective facilitation in virtual spaces.Claire shared insights on creating impactful L&D strategies, stressing the importance of understanding the business, focusing ruthlessly on key objectives, and expanding thinking beyond learning-only solutions. She underlined that L&D should act as a performance consultant rather than solely relying on training interventions.Addressing ROI measurement in creating great workspaces, Claire emphasized the complexity of measuring everything, highlighting alternative indicators like hiring data, attrition rates, employee tenure after development courses, trends in role-specific attrition, sentiment surveys, and manage
Released:
Dec 14, 2023
Format:
Podcast episode
Titles in the series (75)
How HR and L&D play a crucial role in ensuring digital transformation success by balancing people, process, and technology with Beth Loeb Davis: Digital transformation has taken the forefront of boardroom agendas with global spending estimated to be as high as $454 billion on the latest tools and technology. With such high investments in digitization, there’s the quintessential question we need to answer in order to realize the ROI for these technology expenditures. And that is - how do we make sure that a diverse workforce, consisting of different generations of workers with different learning skills and needs adopt such technologies with the least amount of friction. We asked this question to a prominent personality who has been in the HR and L&D space for 29 years. Someone who has worked in various senior-level positions in HR and L&D in companies like Apple, Gap, and Microsoft, the latest being Tesla. We were super thrilled to have none other than Beth Loeb Davies, the former dire by The Digital Adoption Show | Upskilling the Future Digital Workforce