In this engaging episode of the DAP Upskill podcast, host Aryaa welcomes Nicolas, a seasoned solution consultant at Whatfix, to unravel the complexities of digital adoption platforms (DAPs) and their transformative impact on organizations. The conversation kicks off with an exploration of Nicholas's journey into the dynamic field of digital adoption, emphasizing the crucial role of individuals like him in bridging the gap between technology and end users.Nicolas shares insights into key players in the digital adoption realm, the diverse departments driving DAP adoption, and strategies for effective customer engagement. The conversation delves into Whatfix's adaptive strategies within the evolving digital landscape, particularly within the pre-sales team, shedding light on the challenges faced by solution consultants in garnering acceptance for new value propositions.The dialogue expands to emphasize the significance of vertical strategies, detailing the approach of addressing specific use cases within departments and then expanding horizontally. Nicolas provides a compelling example, highlighting the research-intensive process of understanding market changes and challenges specific to a department, such as sales. He underscores the need for efficiency and the redesigning of go-to-market strategies to adapt to changing dynamics, essentially creating a startup within a startup.The host's curiosity leads to a discussion about the diverse requirements seen in different departments, prompting Nicolas to elaborate on the importance of researching department-specific challenges and tailoring solutions. The conversation concludes with a key piece of advice from Nicolas for individuals contemplating entry into the digital adoption space – be open-minded and ready for change, acknowledging the dynamic nature of the field and the rewarding experience it offers in terms of learning and growth.