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Top 5 Digital Transformation Insights: Scaling Innovation and Customer Experience with Zeljko Ivkovic
FromThe Digital Adoption Show | Upskilling the Future Digital Workforce
Top 5 Digital Transformation Insights: Scaling Innovation and Customer Experience with Zeljko Ivkovic
FromThe Digital Adoption Show | Upskilling the Future Digital Workforce
ratings:
Length:
26 minutes
Released:
Apr 4, 2024
Format:
Podcast episode
Description
In the latest episode of the Digital Adoption Show, Nabras Mohammed, business development leader at Whatfix, hosts Zeljko Ivkovic, CIO at ISS, a workplace management company. Zeljko's extensive career spans over 20 years across various industries and countries, showcasing his adaptability and leadership. The conversation delves into digital transformation insights, focusing on aligning technology with customer needs and strategic business goals.Zeljko emphasizes the significance of understanding cultural nuances and fostering collaboration to drive successful transformations. He highlights the need for a problem-solving approach and aligning innovations with operational excellence and customer satisfaction.Zeljko emphasizes a strategic, feedback-driven approach, balancing global priorities with local customer needs. He underscores the importance of flexibility in implementing technology solutions tailored to diverse industries and markets.Nabras and Zeljko then discuss the importance of top-to-bottom buy-in for successful strategy execution, highlighting the need for a mindset shift during transformation journeys.Zeljko shares challenges faced in driving organizational change, emphasizing the role of cultural nuances and resilience in overcoming resistance.They delve into emerging technologies like AI and IoT, foreseeing their impact on customer experience and operational excellence.Zeljko reflects on the lessons learned in leadership, stressing the importance of resilience and adaptability.A rapid-fire round reveals Zeljko's preference for unlimited creativity, eagles as his chosen animal for a day, and flight over underwater breathing.Throughout the discussion, Zeljko's insights reflect a holistic understanding of digital transformation, emphasizing its people-centric nature and the importance of strategic alignment for successful implementation and long-term impact.
Released:
Apr 4, 2024
Format:
Podcast episode
Titles in the series (77)
How HR and L&D play a crucial role in ensuring digital transformation success by balancing people, process, and technology with Beth Loeb Davis: Digital transformation has taken the forefront of boardroom agendas with global spending estimated to be as high as $454 billion on the latest tools and technology. With such high investments in digitization, there’s the quintessential question we need to answer in order to realize the ROI for these technology expenditures. And that is - how do we make sure that a diverse workforce, consisting of different generations of workers with different learning skills and needs adopt such technologies with the least amount of friction. We asked this question to a prominent personality who has been in the HR and L&D space for 29 years. Someone who has worked in various senior-level positions in HR and L&D in companies like Apple, Gap, and Microsoft, the latest being Tesla. We were super thrilled to have none other than Beth Loeb Davies, the former dire by The Digital Adoption Show | Upskilling the Future Digital Workforce