39 min listen
3 Steps to Communicate Your CX Plan with Leaders, Stakeholders, and Outliers
3 Steps to Communicate Your CX Plan with Leaders, Stakeholders, and Outliers
ratings:
Length:
49 minutes
Released:
Sep 27, 2018
Format:
Podcast episode
Description
"If you have a customer success job in an organization that isn't interested in customer retention, you need to consider doing something else," says Lucy Norris, Chief Customer Success Officer at Genesys, a technology company that provides solutions for customer experience, marketing, and sales. In today's episode, Lucy and I talk about how they define customer success and customer experience at Genesys, and how she's been leading the CX transformation in the organization.
Released:
Sep 27, 2018
Format:
Podcast episode
Titles in the series (100)
The Lifecycle and legacy of a Chief Customer Officer - with Stephen Ingledew - CB63: How perennial CX leaders grow their careers. by The Chief Customer Officer Human Duct Tape Show