Everand Logo

Welcome to Everand!

  • Discover this podcast and so much more

    Podcasts are free to enjoy without a subscription. We also offer ebooks, audiobooks, and so much more for just $11.99/month.

    How Exemplis Commits to Company Culture and CX Improvement

    How Exemplis Commits to Company Culture and CX Improvement

    FromThe Chief Customer Officer Human Duct Tape Show

    Start listeningView podcast show

    How Exemplis Commits to Company Culture and CX Improvement

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    47 minutes
    Released:
    May 24, 2019
    Format:
    Podcast episode

    Description

    In this episode, Aurelia Pollet, the Vice President of Customer Experience at Exemplis, tells us about the company's impressive culture, and how she's been supported in her role to lead the company's CX into the future. Exemplis is a B2B2C, which makes custom chairs and lounges for offices.  Aurelia shares different approaches and strategies that she implemented in order to improve processes and better understand their customers (the furniture dealers), and ultimately, the end consumer.
    Released:
    May 24, 2019
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.