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    Best of the Podcast: Defining the CX Role in a Mission-Focused Company with Lyft's VP of Customer Experience and Trust

    Best of the Podcast: Defining the CX Role in a Mission-Focused Company with Lyft's VP of Customer Experience and Trust

    FromThe Chief Customer Officer Human Duct Tape Show

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    Best of the Podcast: Defining the CX Role in a Mission-Focused Company with Lyft's VP of Customer Experience and Trust

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    48 minutes
    Released:
    Dec 19, 2017
    Format:
    Podcast episode

    Description

    As 2017 comes to an end, I’m replaying 3 of my most popular podcast episodes of 2017. In this episode, I chat with Mary Winfield, the VP of Customer Experience and Trust at Lyft. In addition to sharing what leadership qualities helped her advance the work in her position, Mary shared show she defines the customer experience role in a mission-centered company, the importance of good hiring, and how to grow the company responsibly. Get show notes and more information at customerbliss.com/mary.
    Released:
    Dec 19, 2017
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.