In this episode, Lech Guzowski talks to Alexis McAvoy, the Chief People Officer at Chapter, a company focused on transforming the retirement experience through technology. Alexis discusses the importance of creating a solid company culture, as well as some practical steps for going about it. She reflects on the need to determine organisational priorities and values, and how they intersect with culture. While emphasising that culture is not solely about perks such as flexible work hours or free coffee, she highlights the importance of leaders embodying the desired values and behaviours.
Key Takeaways:

The importance of culture within an organisation, the role of leadership, and the value of employee autonomy and ownership.
Utilising existing organisational language and the importance of adapting to changes within the company and the wider world.
This episode provides valuable insights into the mechanisms behind building and maintaining a strong, mission-oriented culture in an organisation, stressing the idea that this work is ongoing and dynamic.
We also address how culture impacts the organisation’s bottom line, performance and employee turnover.

SELECTED LINKS FROM THE EPISODE
Chapter Company Website
Alexis LinkedIN
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Hosted and produced by Lech Guzowski at human culture design
human culture design
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Get in touch - podcast@human.pm

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