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    A Toolkit for Customer Experience Leadership in Government with CCO Anahita Reilly – CB74

    A Toolkit for Customer Experience Leadership in Government with CCO Anahita Reilly – CB74

    FromThe Chief Customer Officer Human Duct Tape Show

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    A Toolkit for Customer Experience Leadership in Government with CCO Anahita Reilly – CB74

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    48 minutes
    Released:
    Oct 24, 2017
    Format:
    Podcast episode

    Description

    Did you know that government agencies are working hard to embed customer experience strategies in their operating plan and mindset? In this episode, Anahita Reilly, Chief Customer Officer for the U.S. General Services Administration (GSA), walks us through her customer experience maturity map and actions to unite the leadership team, map the customer journey and drive transformation.
    Released:
    Oct 24, 2017
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.