27 min listen
310: CX EMEA
FromThe CX Cast
ratings:
Length:
20 minutes
Released:
Jun 20, 2023
Format:
Podcast episode
Description
This week we come live from Forrester’s CX EMEA conference where we speak to some of the analysts presenting on emerging technology, ChatGPT, Cookieless marketing and more, as well as catch up with one of our keynote speakers, Phil Bonhard of Lloyds Banking Group, and hear what attendees from Shell and Capgemini took away from […]
The post 310: CX EMEA appeared first on The CX Cast ® by Forrester.
The post 310: CX EMEA appeared first on The CX Cast ® by Forrester.
Released:
Jun 20, 2023
Format:
Podcast episode
Titles in the series (98)
250: Benchmark Customer Journeys To Drive Emotional Engagement (R): To know what good customer journeys look like — and to benchmark them — customer experience (CX) pros need to understand how to design for emotion. This requires gaining a more granular understanding of how emotions impact CX and discrete customer jour... by The CX Cast