“Customer experience is about leadership. It's about the blueprint for how you run your business, and how you want to show up in the marketplace,” says Andy Schulkind, the vice president of customer experience at Domino, North America. Domino is a B2B company which specializes in the development and production of various printing technologies used for coding and marking. Domino North America prides itself on its customer service, and it’s this commitment to customer experience as a whole, that has helped Andy succeed in his role. In our conversation, Andy and I chat about setting the foundation in order for the work to be successful.