29 min listen
5 Lessons to Strengthen Your Experience from Airbnb: Interview with Joseph Michelli
5 Lessons to Strengthen Your Experience from Airbnb: Interview with Joseph Michelli
ratings:
Length:
42 minutes
Released:
Feb 20, 2020
Format:
Podcast episode
Description
What can we learn from disrupters like Airbnb which have introduced the sharing economy into the business landscape? This new business model has impacted customer experience expectations even beyond tech platforms. In today's conversation with Joseph Michelli, we discuss his latest book, The Airbnb Way. In this book, Joseph looks at how Airbnb has been able to thrive, based on 5 key concepts that can be applied to any industry.
Released:
Feb 20, 2020
Format:
Podcast episode
Titles in the series (100)
How Airbnb Scales Culture And Customer Experience, With Aisling Hassell - CB008: The human side of global customer experience at AirBnB by The Chief Customer Officer Human Duct Tape Show