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    How to Implement Customer Success Standards Across a Global Organization with Catherine Blackmore of Oracle

    How to Implement Customer Success Standards Across a Global Organization with Catherine Blackmore of Oracle

    FromThe Chief Customer Officer Human Duct Tape Show

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    How to Implement Customer Success Standards Across a Global Organization with Catherine Blackmore of Oracle

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    54 minutes
    Released:
    Jan 23, 2020
    Format:
    Podcast episode

    Description

    When it comes to customer success, you have to focus on your internal culture. As I've said before, what's on the inside shows up on the outside.  Given this concept, how do you develop your team, evaluate them, and put them in a position to succeed? In today’s conversation, Catherine Blackmore, Global Vice President of Customer Success at Oracle, walks us through the evolution of the purpose of customer success. 
    Released:
    Jan 23, 2020
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.