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    3 Tactics to Transform CX and Employee Development From a Sri Lankan Telecommunications Company

    3 Tactics to Transform CX and Employee Development From a Sri Lankan Telecommunications Company

    FromThe Chief Customer Officer Human Duct Tape Show

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    3 Tactics to Transform CX and Employee Development From a Sri Lankan Telecommunications Company

    FromThe Chief Customer Officer Human Duct Tape Show

    ratings:
    Length:
    44 minutes
    Released:
    Feb 22, 2019
    Format:
    Podcast episode

    Description

    In today’s episode, we’re going international with Rekha Weerasooriya, General Manager of Customer Experience Management and People Development at Dialog Axiata, the number one telecommunications provider in Sri Lanka. At Dialog Axiata, Rekha is in charge of customer listening, customer experience management, and employee experience development. Rekha shares tactics that I think you’ll find valuable, and pieces together a story that shows just how complex running CX within a competitive telecommunications industry can be.
    Released:
    Feb 22, 2019
    Format:
    Podcast episode

    Titles in the series (100)

    Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne Bliss, five time Chief Customer Officer and author of "Would You Do That To Your Mother?" and “Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.