31 min listen
The New Customer Journey with Iman ElNashar of eXtra
The New Customer Journey with Iman ElNashar of eXtra
ratings:
Length:
37 minutes
Released:
Nov 21, 2023
Format:
Podcast episode
Description
In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Iman ElNashar, Digital Commerce and Innovation Regional Director at eXtra. Together, they delve into the evolution of the customer journey over the years, including how technology played a massive role; why people are a business’ strongest asset; and how digital commerce drives customer retention.
Released:
Nov 21, 2023
Format:
Podcast episode
Titles in the series (48)
Creating Loyal Customers with Shep Hyken: For the first ever episode, host Lauren DeSouza is joined by Shep Hyken, the Chief Amazement Officer for Shepard Presentations, LLC. Shep is an experienced speaker and an international authority on all things customer service, customer experience and loyalty in business. He is the best-selling author of eight books and has worked with a plethora of companies to help them build deep, loyal relationships with their customers and employees. by Retain: The Customer Retention Podcast