32 min listen
Being a Student of Human Beings with Bruce Temkin, the Godfather of Customer Experience
Being a Student of Human Beings with Bruce Temkin, the Godfather of Customer Experience
ratings:
Length:
29 minutes
Released:
Feb 14, 2023
Format:
Podcast episode
Description
Lauren is joined by customer experience expert, Bruce Temkin, the “Godfather of Customer Experience”. The pair discuss the importance of being a student of human beings in marketing, the history of customer experience, and the power of empathy.
Released:
Feb 14, 2023
Format:
Podcast episode
Titles in the series (49)
The Secret to Subscriptions with Matthew Holman: Lauren is joined by subscription expert, Matthew Holman. Over the years, Matthew has worked with hundreds of brands to help transform their subscription models. In the episode, Lauren and Matthew discuss what makes the subscription model work, the biggest mistake companies make in the subscription space, and some actionable tips to try for your own subscription model. by Retain: The Customer Retention Podcast