31 min listen
Mastering Customer Experience: The Art of Being There with Dan Gingiss, The Experience Maker
Mastering Customer Experience: The Art of Being There with Dan Gingiss, The Experience Maker
ratings:
Length:
37 minutes
Released:
Aug 15, 2023
Format:
Podcast episode
Description
In the new episode of Retain: The Customer Retention Podcast, host Lauren DeSouza is accompanied by customer experience expert and Chief Experience Officer at The Experience Maker, Dan Gingiss. Dan has over 20 years of experience in customer experience, and has held various leadership positions in marketing at companies such as McDonald's and Humana. Together, Lauren and Dan delve into why customer experience is all about getting the little things right, why it’s so important to be there when the customer needs you the most, and possibly the greatest customer service email of all time.
Released:
Aug 15, 2023
Format:
Podcast episode
Titles in the series (46)
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