28 min listen
Why You NEED to Pay Attention to Retention with Joey Coleman, Chief Experience Composer at Design Symphony
Why You NEED to Pay Attention to Retention with Joey Coleman, Chief Experience Composer at Design Symphony
ratings:
Length:
49 minutes
Released:
Jun 20, 2023
Format:
Podcast episode
Description
This time on Retain, Lauren welcomes customer experience expert Joey Coleman to the podcast. Joey is the Chief Experience Composer for Design Symphony, a customer experience consultancy that helps companies create memorable and lasting experiences for their customers. In this episode, Lauren and Joey cover everything from pattern recognition in customer experience and how to turn your customers into advocates for your brand, to the eight phases of customer experience and why Taylor Swift might be the most brilliant marketer of our generation.
Released:
Jun 20, 2023
Format:
Podcast episode
Titles in the series (48)
Finding The Balance Between Retention and Growth with Jem Bourouh: For the first episode of 2023, host, Lauren DeSouza, welcomes Jem Bourouh to the podcast. Jem is a serial entrepreneur from Germany. With his Google Ads agency Adcubator, Jem has spent more than $310M profitably. After being in the direct-to-customer (DTC) space for more than 4 years and bootstrapping his own e-commerce brands, Jem’s is now investing in and acquiring other marketing agencies and ecommerce brands. by Retain: The Customer Retention Podcast