In this week’s episode of the SIMPLE brand podcast, I talk with Joey Coleman.Joey’s an award-winning speaker and a customer experience and employee experience design expert. He’s worked with hundreds of companies to help them deliver remarkable customer experiences while dramatically improving their profits.And Joey’s the author of two bestsellers including his latest - Never Lose an Employee Again: The Simple Path to Remarkable Retention.Joey and I discuss what you can do to help your employees feel heard, understood, and valued in their first 100 days and beyond.Here’s what we discuss:Why brands spend more time acquiring and hiring talent versus retaining talentMost brands have a gap in who’s responsible for creating a remarkable experience on a new hire’s Day 2 and beyond If we don’t hold our employees’ hands and help them acclimate they’ll leaveThe cost of an employee leaving is 250% of their annual salary45% of new hires won’t make the 100-day anniversary: 4% leave on Day 1!When one employee leaves, there’s a snowball effect on remaining employees If you create remarkable employee experiences, your employees create remarkable customer experiencesJoey’s 100-day 8-phase employee journey to focus onYou can gauge your employee advocacy by the number of employee referrals you haveWhile you’re focused on your new hires’ journeys, don’t forget your existing employeesRESOURCES FROM THIS EPISODE:Joey’s siteJoey’s book - Never Lose an Employee AgainJoey on LinkedIn