In this week’s episode of the SIMPLE brand podcast, I talk with Heather R. Younger, author of The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood!Heather’s an international keynote speaker, and she’s the Founder and CEO of Employee Fanatix, a leading employee engagement firm.She’s also the host of Leadership With Heart podcast.And she’s the author of three best-selling leadership and employee engagement books including her latest - The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood.Here’s what we discuss:How active listening helps people feel valuedWhat’s causing the barrier for people to be able to listen effectivelyThe five steps needed for active listening“Closing the loop” motivates people to be comfortable sharing with you in the futureMost employees and customers hate surveys because they feel nothing will come from itWhat to do when you can't actually give someone what they're asking forHow to help your employees become better listenersRESOURCES FROM THIS EPISODE:Heather’s siteEmployee FanatixHeather’s book - The Art of Active ListeningHeather’s podcast - Leadership With HeartHeather on LinkedIn