Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations worldwide (e.g., Whirlpool, Volkswagen Australia, and Zappos). His Wall Street Journal #2 best-selling book, Never Lose a Customer Again, shows how to turn any sale into a lifelong customer or donor.His new book, Never Lose an Employee Again, details a framework companies and nonprofits can use to reduce turnover, and increase employee engagement.Employee RetentionTreat Employees the same way you would treat a donorDonor/customer experience is similar to the Employee experienceNew Employees ExperienceThe importance fo the first 100 days with a new employeeEmployer approach6 key tools Job PostingInterviewingProviding interview questions in advanceOff the cuff questioning vs the more common interview questionsLearning about the person as a person instead of an employeeMaking a Job OfferThe "quiet period"Making a lasting impression on the first day"Give them something to talk about"What employers should be thinking about when an employee is getting startedMaking sure a new employee understands their role in the company and why they matter.Answering questionsImproving the Experience for Existing EmployeesYour employees can be your best brand ambassadorsGood employees can lead to good new hiresCloseChallenges for the audienceApplicationWhere to find Joey's bookTo see all the show notes visit: https://www.7figurefundraising.com/podcast/7-steps-of-fundraising To learn more about fundraising and our training visit: 7FigureFundraising.com