32 min listen
How to Understand Customer Emotions with Adam Toporek, CTS Service Solutions
How to Understand Customer Emotions with Adam Toporek, CTS Service Solutions
ratings:
Length:
41 minutes
Released:
Oct 24, 2023
Format:
Podcast episode
Description
In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Adam Toporek, Customer Service Expert at CTS Service Solutions. Together they delve into how to become the customer’s hero; how to respond to negative and positive emotions of the customer, and unpacking if technology is a hassle for customers or not.
Released:
Oct 24, 2023
Format:
Podcast episode
Titles in the series (49)
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