22 min listen
68. How to Avoid Dangerous Assumptions about Your Customer with Zach Pousman
68. How to Avoid Dangerous Assumptions about Your Customer with Zach Pousman
ratings:
Length:
33 minutes
Released:
Jan 1, 2023
Format:
Podcast episode
Description
Do you make dangerous assumptions and fall into the trap of thinking you know exactly what customers want, only to discover that your solutions are resonating? Are people not buying or recommending enough? You can avoid this situation by applying user experience (UX) and customer experience (CX) best practices, which are not the same. In this episode, you'll hear Stacy Sherman interview Zach Pousman, founder of Helpfully, share tactics to decode customer behaviors and create what people truly need and why. Details at DoingCXRight.com/podcasts
Released:
Jan 1, 2023
Format:
Podcast episode
Titles in the series (100)
5. Bringing The Human Back In Human Resources Featuring Dan Naiman: Stacy Sherman interviews Dan Naiman (HR Lead, Corporate Affairs at Pfizer) about Dan’s human-centric approach to employee and customer experience as well as the importance of creating a corporate culture, where employees feel valued and empowered.... by Doing Customer Experience Right with Stacy Sherman