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    Q and A Pt. 9 - Empathy, demanding customers, agent turnover, de-escalation techniques, and unique training expertise.

    Q and A Pt. 9 - Empathy, demanding customers, agent turnover, de-escalation techniques, and unique training expertise.

    FromCall Center Confidential

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    Q and A Pt. 9 - Empathy, demanding customers, agent turnover, de-escalation techniques, and unique training expertise.

    FromCall Center Confidential

    ratings:
    Length:
    20 minutes
    Released:
    Jan 18, 2024
    Format:
    Podcast episode

    Description

    In this episode, Trey answers questions regarding empathy, demanding patients, agent turnover, de-escalation techniques, and how to create perfect service. Trey offers industry-leading solutions based on unique training knowledge and expertise. Check it out where you get your podcasts or via the link at the bottom of this page!  
    Released:
    Jan 18, 2024
    Format:
    Podcast episode

    Titles in the series (23)

    Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!