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    Welcome to the Great Surrender

    Welcome to the Great Surrender

    FromCall Center Confidential

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    Welcome to the Great Surrender

    FromCall Center Confidential

    ratings:
    Length:
    18 minutes
    Released:
    Oct 7, 2022
    Format:
    Podcast episode

    Description

    In this episode, Trey highlights how the failures of today's standard QA approaches have led to a significant portion of the call center industry giving up on agent customer service training altogether.  Trey explains what is wrong with today's QA and how to fix it.  Check it out!
    Released:
    Oct 7, 2022
    Format:
    Podcast episode

    Titles in the series (23)

    Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry's most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!