28 min listen
What the Future of Customer Experience Looks Like with Dave Norton, Founder of Stone Mantel
What the Future of Customer Experience Looks Like with Dave Norton, Founder of Stone Mantel
ratings:
Length:
33 minutes
Released:
Sep 12, 2023
Format:
Podcast episode
Description
This time on Retain: The Customer Retention Podcast, Lauren sits down with Dave Norton. Dave is a customer experience expert and the Founder of Stone Mantel, a consultancy focused on experience strategy and design. For the last twenty years, Dave has helped companies like Royal Caribbean, Marriott, US Bank and Best Buy set new standards for customer experience strategies. Together, Lauren and Dave discuss how research into customer experience has impacted the world, what the future of customer experience really looks like, and why companies shouldn’t rely on customer personas anymore.
Released:
Sep 12, 2023
Format:
Podcast episode
Titles in the series (48)
Finding The Balance Between Retention and Growth with Jem Bourouh: For the first episode of 2023, host, Lauren DeSouza, welcomes Jem Bourouh to the podcast. Jem is a serial entrepreneur from Germany. With his Google Ads agency Adcubator, Jem has spent more than $310M profitably. After being in the direct-to-customer (DTC) space for more than 4 years and bootstrapping his own e-commerce brands, Jem’s is now investing in and acquiring other marketing agencies and ecommerce brands. by Retain: The Customer Retention Podcast