Welcome to "Building Better Managers", today we will explore customer success and BetterManager's mission to help people thrive at work. In this episode, we interview key managers on our internal BetterManager team, Kate Rath, VP of Customer Success, Luis Vides and Rafael Tinoco, both passionate customer success managers. Discover their insights, experiences, and the exciting possibilities of fostering empathy, developing managerial skills, and creating positive workplace cultures. Get inspired to empower managers and transform your work environment. Join Kate, Rafael, Luis and Wendy as they discuss: Building a customer-centric approach: Focusing on understanding each customer's unique goals and objectives, ensuring alignment and delivering outcomes that drive success. Proactive and supportive approach: Highlighting the commitment to proactively support customers and go above and beyond, demonstrated by the example of helping a customer during a challenging situation in Ukraine. Creating a unique BetterManager experience: Incorporating empathy, emotional intelligence, and specialized knowledge to provide exceptional customer success, making BetterManager stand out in the industry. Cultivating a collaborative and caring sales approach: Demonstrating a genuine interest in people and their well-being, going beyond business transactions to build meaningful relationships and foster trust with customers.   Follow Kate, Luis or Rafael on LinkedIn. For transcripts and other available downloads, please visit the BetterManager website.    https://www.bettermanager.co/podcast © 2019 - 2023 BetterManager