Kayti Sullivan is a Senior VP at Yelp and runs Yelp’s customer success team. She is in charge of recurring revenue to the company of approximately $1 billion. Join Wendy Hanson as she sits down with Kayti and they discuss how to “lead more and do less.” What you'll learn from this episode: You don’t need to own things to make change. You can lead from any seat on the bus.  Leadership with vision: Where are we going? People need a milestone to be working on. Once a quarter I try to set aside time to think about where we’re going. Chatting with stakeholders is included. Vision for your team and for each individual. Mantra “Give your people a reputation to live up to.” People want to have a high standard and a vision to live up to. As leaders it’s important to be able to see the best potential in people and draw that out of them. Keep the big picture in mind. We are all one small part of an entire system that is working together. What advice would you give to new managers coming in? The team takes the tone of its leader and always explain the “why.” Visit: BetterManager for show notes and available downloads Email: growth@bettermanager.us BetterManager on Facebook @BetterManagerUS on Twitter BetterManager on LinkedIn